1. Returns
- Eligibility: We accept returns on most new, unopened items within 30 days of delivery.
- Conditions: Items must be returned in their original packaging, including all accessories and manuals.
- Exceptions:
- Digital downloads: Due to their nature, digital downloads are non-refundable.
- Opened software and games: We cannot accept returns on opened software or games unless they are defective.
2. Refunds
- Processing: Once your return is received and inspected, we will process your refund within 5 business days.
- Method: The refund will be credited back to your original payment method.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
3. Exchanges
- Eligibility: We offer exchanges for items of equal or lesser value within 30 days of delivery.
- Conditions: The item must be in new, unopened condition and in its original packaging.
- Process: Contact us to initiate an exchange and we will provide instructions.
4. Defective or Damaged Items
- Notification: If you receive a defective or damaged item, please contact us within 7 days of delivery.
- Resolution: We will arrange for a replacement or a full refund, including return shipping costs.
5. Return Shipping
- Responsibility: Customers are responsible for return shipping costs unless the return is due to our error.
- Recommendation: We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
6. Contact Us
- Questions: If you have any questions regarding our return policy, please contact us at info@gogamejungle.com
Additional Considerations:
- Clear Communication: Display this policy prominently on your website, ideally on a dedicated page and during the checkout process.
- Flexibility: Consider offering extended return windows during holiday seasons or for specific product categories.
- Customer Satisfaction: Make the return process as smooth as possible to foster positive customer experiences.
Disclaimer:
- Laws and regulations regarding refunds and returns can vary. It’s always advisable to consult with a legal professional to ensure your policies comply with applicable laws.
Need help?
Contact us at info@gogamejungle.com for questions related to refunds and returns.