Refund and Return Policy

1. Returns

  • Eligibility: We accept returns on most new, unopened items within 30 days of delivery.
  • Conditions: Items must be returned in their original packaging, including all accessories and manuals.
  • Exceptions:
    • Digital downloads: Due to their nature, digital downloads are non-refundable.
    • Opened software and games: We cannot accept returns on opened software or games unless they are defective.

2. Refunds

  • Processing: Once your return is received and inspected, we will process your refund within 5 business days.
  • Method: The refund will be credited back to your original payment method.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

  • Eligibility: We offer exchanges for items of equal or lesser value within 30 days of delivery.
  • Conditions: The item must be in new, unopened condition and in its original packaging.
  • Process: Contact us to initiate an exchange and we will provide instructions.

4. Defective or Damaged Items

  • Notification: If you receive a defective or damaged item, please contact us within 7 days of delivery.
  • Resolution: We will arrange for a replacement or a full refund, including return shipping costs.

5. Return Shipping

  • Responsibility: Customers are responsible for return shipping costs unless the return is due to our error.
  • Recommendation: We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

6. Contact Us

  • Questions: If you have any questions regarding our return policy, please contact us at info@gogamejungle.com

Additional Considerations:

  • Clear Communication: Display this policy prominently on your website, ideally on a dedicated page and during the checkout process.
  • Flexibility: Consider offering extended return windows during holiday seasons or for specific product categories.
  • Customer Satisfaction: Make the return process as smooth as possible to foster positive customer experiences.

Disclaimer:

  • Laws and regulations regarding refunds and returns can vary. It’s always advisable to consult with a legal professional to ensure your policies comply with applicable laws.

Need help?

Contact us at info@gogamejungle.com for questions related to refunds and returns.

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